David Gale, Executive Director, North American Association of State and Provincial Lotteries


David Gale has been the Executive Director of NASPL since March 1995. His lottery industry experience began with serving as Director of Marketing for the Ohio Lottery, where he was instrumental in the development of the first lottery TV game show, Cash Explosion.


In the private sector, Gale served as Vice President of Marketing and General Manager of the British American Banknote (BABN) Pennsylvania printing facility, where he oversaw the complete instant ticket printing process for the company’s North American lottery clients. While at BABN, Gale participated in the 1987 startup of the Kansas Lottery.


Since assuming the title of NASPL Executive Director, Gale has successfully added a long list of additional accomplishments, including his 2012 induction into the PGRI Lottery Industry Hall of Fame. In this role, he has acted as a strong advocate for the industry, offering congressional testimony, publishing, conference and trade show coordination, industry-leading research, standards and best practices, and day-to-day membership activities.

April 27th | 10:00am – 10:30am | Welcome and Lottery Leadership Institute Overview

Rebecca Paul Hargrove, President & CEO, Tennessee Education Lottery


Rebecca Paul Hargrove is a lottery industry veteran of over 30 years. She has served as Chief Executive of the Illinois, Florida, Georgia, and Tennessee lotteries, and in three of those four states she led the startup. Her resume includes a long list of lottery industry, business, and civic accomplishments and honors.


Hargrove is a past President of NASPL, the Multi-State Lottery Association (MUSL), and the International Association of State Lotteries, and she is currently serving in her second term as President of the World Lottery Association. She is also a member of the PGRI Lottery Industry Hall of Fame, and the founding Chair of the Women’s Initiative in Lottery Leadership.


She remains one of the most respected, experienced, and admired leaders in the lottery industry.

April 27th | 11:15am – Noon | Advice From the Experts: Leading Through Change


Thomas Shaheen, President, Mississippi Lottery


Shaheen is a recognized leader in the lottery field, having served as President of both NASPL and MUSL. He also received the PGRI Lifetime Achievement Award in 2010 and was inducted into the PGRI Lottery Hall of Fame in 2015.


Due to his wealth of industry knowledge and experience with lottery startups, Shaheen was named the first President of the Mississippi Lottery Corporation in May 2019.

Prior to joining the Mississippi Lottery, Shaheen served as Executive Vice President and Chief Policy Officer of Linq3. He also served as the Executive Director and first employee of the North Carolina Education Lottery from 2005 until 2010, shepherding the lottery through its startup phase and multiple years of steady growth.


Before heading up the start of the North Carolina lottery, he served as Chief Executive Officer of the New Mexico Lottery. He also served as an Executive during the startup of the Georgia Lottery and worked for both the Texas and Florida lotteries during their launches as well.

April 27th | 11:15am – Noon | Advice From the Experts: Leading Through Change


John Glaneman, President and Senior Trainer, Dale Carnegie


Since 2001, John Glaneman has been a Dale Carnegie Certified Trainer, instructing dozens of classes with hundreds of participants across three states.


Glaneman recently became Managing Director and minority owner of his three-franchise group. In his role, he grows the business through strategic planning, focused client interactions and leading a diverse sales and operations force in four states and over 80 counties. He also spearheads the development and execution of marketing efforts, ensuring the attainment of enrollment and revenue projections for the short and long term, while overseeing the recruiting, hiring and training of new associates.     


Glaneman was named an Elite 8 Trainer of the Year two years in a row.

All Dale Carnegie Sessions 

Monica LeSage, Director of Client Experience & Trainer, Dale Carnegie


Monica LeSage has over 20 years of experience working with business professionals in simplifying complex information and influencing behavior. She has been a Dale Carnegie facilitator for seven years, certified in the areas of human relations, conflict management, customer service, change management, leadership, presentation skills, communications and sales. Adept at consulting, developing, and cooperating with others, LeSage guides teams and individuals toward sustainable transformation with purpose.

All Dale Carnegie Sessions 

Cristin Sturchio, Client Experience & Corporate Solutions Trainer, Dale Carnegie


Cristin Sturchio has over 20 years of experience in talent management and organizational development, focused on optimizing and accelerating employee performance, engagement and retention. She has worked with companies in financial services, fintech, media, and consulting companies across the United States, the United Kingdome and Asia. Her broad areas of expertise include organizational development, executive coaching, succession planning and designing and facilitating talent development programs.

All Dale Carnegie Sessions 

Carol Kocan, Performance Coach & Trainer, Dale Carnegie


Carol Kocan has been a Dale Carnegie Trainer and Performance Coach since 1987, certified in leadership training for managers, high impact presentations, digital program training and producing, and effective communication and human relations. She has decades of experience training professionals from a wide range of industries, from construction to finance and everything in between.

All Dale Carnegie Sessions 


Keith Whyte, Executive Director, National Council on Problem Gambling


Since October 1998, Keith Whyte has served as the Executive Director of NCPG, the national advocate for programs and services to assist problem gamblers and their families. Previously, he served as Director of Research at the American Gaming Association and held positions at the American Bar Association and the U.S. Department of Health and Human Services. 


Whyte has presented on gambling issues in more than 40 U.S. states and over a dozen countries internationally. He has testified multiple times at the request of the U.S. Congress on federal gambling-related legislation and has appeared before numerous state legislative and regulatory bodies. He regularly discusses problem gambling and gaming issues in national and international print, radio and broadcast media as well.


Whyte is also an editorial board member of Gaming Law Review and Analysis of Gambling Behavior and sits on the advisory boards of the International Centre for Youth Gambling Problems and High-Risk Behaviors at McGill University and the Center for Gambling Studies at Rutgers University. 

April 28th | 10:00am - 10:45am | Lottery Leadership in Responsible Gambling

Robert Jacobson, Executive Director, California Council on Problem Gambling



Robert Jacobson has been the Executive Director of the California Council on Problem Gambling since 2011, and his unique perspectives in the field are derived from both his personal and professional experiences. Robert grew up in Las Vegas, where his family worked in the gaming industry for more than 25 years; he followed suit, taking his first casino job in 1995. In 1998, he moved to California, where he continued to work in gaming until 2010.


Robert is currently the President of the board of directors for the National Council on Problem Gambling. He also serves on the advisory board for the California Office of Problem Gambling and served two appointed terms on the Gaming Policy Advisory Committee for the California Gambling Control Commission. His prior casino experience includes table games, food and beverage, marketing, and human resources.


April 28th | 10:00am - 10:45am | Lottery Leadership in Responsible Gambling

Cherie Norman, Executive Director, Scientific Games’ Enhanced Partnership


Cherie Norman has 17 years of international and domestic marketing and operation experience in the lottery industry and is PMP certified. During this time, she has served as project manager for the Pennsylvania, Florida, Arkansas, Puerto Rico and Tennessee lotteries. Norman focuses on strategic marketing, operations, product design, project management, retail optimization, consumer research and business development. In her role, she ensures that operations management for Scientific Games’ distribution centers runs efficiently, especially as it relates to the supply chain process from order generation (inside sales) through order fulfillment (warehouse and distribution).


April 28th | 11:00am - 11:45am | Ready, Set, Grow!

John Gorman, Director of Marketing, Scientific Games’ Enhanced Partnership

John Gorman's extensive lottery marketing portfolio includes serving as the Managing Director and Chief Marketing Officer for the Maryland State Lottery and Gaming Control Agency, as well as the Marketing Director and Strategic Development Specialist for the D.C. Lottery and Charitable Games Control Board. Gorman has an MBA from Zicklin School of Business and a Bachelor of Arts in Political Science and Government from the State University of New York at Binghamton. 


April 28th | 11:00am - 11:45am | Ready, Set, Grow!

Angela Goodwin, Director of Global Instant Products and Scientific Games’ Enhanced Partnership


Since joining the company in 2007, Angela Goodwin has worked extensively in the areas of production and instant games. In her current role, she manages Scientific Games’ Enhanced Partnership programs in Maine, Puerto Rico, Delaware and Georgia. Goodwin has a Bachelor of Science in Business Management from Georgia Southwestern.


April 28th | 11:00am - 11:45am | Ready, Set, Grow!

Sarika Bhakta, CDE, President, Nikeya Diversity Consulting LLC

Sarika Bhakta is a multifaceted and multicultural executive with over 20 years of experience empowering diverse talent and population groups to maximize their leadership potential while increasing their cultural competency and global perspective.

She is a sought-after consultant, speaker, trainer and community engager due to her high energy and interactive, inspiring style. In each presentation, she brings the diversity pendulum back into balance in a positive, refreshing and authentic perspective, affirming everyone is diverse. Bhakta transforms organizational cultures enterprise-wide by utilizing equity, diversity, inclusion and engagement business solutions, driving innovation and sustainable outcomes.

Bhakta is a co-author of “Power Up, Super Women,” an anthology book on women’s empowerment. She is also the co-host of Diversity Straight Up podcast and a proud recipient of Corridor Business Journal’s Forty Under 40 award.

April 29th | 10:00am  11:30am | Equity, Diversity, Inclusivity and Engagement = Empowered Results

Jade Luchauer, Corporate Social Responsibility Manger, IGT

Jade Luchauer has worked on responsible gaming programs with IGT since 2014, starting with IGT Indiana working on behalf of the Hoosier Lottery before moving into a global role in 2019. Luchauer has vast experience with responsible gaming, gleaned from working on both the operator and supplier side of the business. Her primary responsibilities are ensuring successful implementation of RG initiatives that support WLA and G4 certifications and establishing a global community giving and engagement program.

Prior to IGT, she worked for the state of Indiana as a Bureau Director in the social services administration, where she gained knowledge of the impacts for mental health and addiction on some of the state’s most vulnerable populations. She also has experience working in the non-profit sector through community development and outreach programs.

This unique combination of experience has given her a unique perspective into Corporate Social Responsibility and how corporations and communities can create shared value with emphasis on player health and transparency.

April 29th | 1:00pm  1:45pm | Ahead of the Game: CSR in Practice

Mark Mitchell, Senior Manager, Business Intelligence & Analytics, Intralot


Mark Mitchell has been with Intralot for over 11 years, with the majority of his time spent providing analysis and reporting to support both internal operations and partners at the Ohio Lottery. More recently, he was elevated to his current role to enhance the data analytics department capabilities, which included centralized reporting structure along with streamlined data acquisition across all sites. The analytics team provides impactful data, which is utilized to help make revenue-generating decisions, especially as state lotteries look to expand their gaming portfolios. 

April 29th | 2:00pm – 2:45pm | Fast Play Growth and Game Enhancements

Amy Vetter, CPA.CITP, CGMA, CEO, The B3 Method Institute

Amy Vetter, CEO of The B3 Method Institute and Drishtiq Yoga, is a top inspirational keynote speaker, corporate board member, author, and host of the podcast Breaking Beliefs.
As a CPA and Yogi, who specializes in technology innovation, Vetter provides a refreshing new perspective that inspires and guides professionals on how to transform their careers and lives. She also provides techniques for implementing technology in a thoughtful way, so it does the heavy lifting, freeing individuals to develop collaborative, lasting relationships.  
Her speaking programs encompass transformative topics on digital transformation, leadership, employee engagement, company culture, change management and innovation.

April 29th | 3:00pm  4:00pm | Business, Balance & Bliss: Practicing Self Care

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